COVID-19 Testing FAQs

Testing Demand

Crucial Care is here for you during this time of uncertainty. Patients who have been previously tested for COVID-19 and are concerned their symptoms are getting worse are encouraged to contact us or seek medical attention at the facility of their choosing.

Due to the rising demand for testing services, we are experiencing high call volume, a high number of appointments, and longer-than-usual wait times. We are working hard to see every patient in a timely manner.

We ask that patients understand that patients are seen with regard to the severity of symptoms and the time of their appointment or arrival. This may, at times, mean a longer wait than expected.

Safety Protocols

We continue to implement stringent safety protocols, including call-ahead screening, PPE for staff, disposable masks available for patients, isolated treatment rooms, and additional sterilization.

COVID Testing FAQs

Do I need to make an appointment or can I walk in? 

You can schedule an appointment online:
Jacksonville
Orlando
Ocoee
Winter Park

Walk-ins are also welcome.

Note: We are currently seeing a much higher demand for COVID testing. We do our best to see patients as close to their arrival time as possible.

How can I decrease my wait time for my scheduled appointment? 

Filling out your information online completely (including uploading your insurance card and driver license) while scheduling online may decrease your wait time.

When filling out your information online, please use the name on your ID and Insurance Card.

If you are not paying with insurance, we will assist you upon check-in.

If you have trouble uploading your information, we will also assist you upon check-in.

How can I decrease my wait time if I am a walk-in patient?

When you check in, you will receive a text message to fill out your paperwork on your phone.

Filling out your information completely may decrease your wait time.

When filling out your information online, please use the name on your ID and Insurance Card.

What can I do to get my test results back faster?

When filling out your paperwork on your phone, be sure to accept the “consent to get your results electronically” and give us your email address.

What will the visit cost?

We are in-network with most major insurance carriers.

Currently most insurances are offering significant or total coverage for COVID-related visits & testing.

Please check with your benefits provider about COVID coverage.

What if I don’t have insurance?  

We accept self-pay patients.

Most COVID-related visits at Crucial Care will be under $200.

Visit cost will be determined by the specifics of your case and can be significantly higher.

Please Note:
– Crucial Care provides a clinical evaluation and facilitates the testing process.
– COVID test results come from a third-party laboratory.
– Tests are billed by the laboratory separate from your Crucial Care evaluation.
– The laboratory will bill you or your insurance separately.

How long will I have to wait? 

Due to the demand for COVID testing, we expect longer than normal wait times.

Visit length will depend on your unique clinical evaluation.

Please bear with us if the wait is longer than you normally experience at Crucial Care.